Payment
The Onvipe Band is a domain owned by Website Consultor Agency, CVR-Tax: 36148187, and receives payment with credit cards provided by Paypal. Any fees will only be charged to your account when the item is shipped.
All amounts are in $ US Dollars and are inclusive VAT.
The Onvipe Band uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that no one can read your data.
Delivery
The Onvipe Band delivers on all business days, with orders placed before 1 p.m. 12:00
Delivery methods will either be downloaded from our website or emails with instructions and downloads.
Warranty
A 2-year warranty is granted under the Purchase Act. Our right of complaint applies to defects in material and/or fabrication.
The complaint does not apply to errors or damage caused by incorrect operation of the product/service.
The Onvipe Band will cover return costs to a reasonable extent.
Upon return
The court’s inquiry and complaints are sent to:
The Onvipe Band
c/o J. Malmgren
Radhuspladsen 5, 1 th.
4200 Slagelse
Denmark
Europe
Reimbursement
If there is a refund, please send us your bank details so that we can transfer the agreed amount.
Cancellation
A 14-day full return policy is given for goods purchased in our Webshop.
The period is counted from the day you receive the order.
You must bear the return costs yourself.
Cancellation must be reported to us within 14 days of purchase, and from the cancellation, you must return within 14 days after the shipment.
The notification must be given per E-mail at support@theonvipeband.online
In the notice, you must clearly indicate to us that you wish to exercise your right of withdrawal.
The condition of the item when you return it
You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, characteristics, and functioning of the product.
In other words – you can try the item in the same way as if you tried it in a physical store, and being a sound file, it also means, that we need physical proof, that you have deleted any downloaded copies of our product within the first 14 days after purchase.
If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase, you will only receive part or none of the purchase amount, depending on the trade value of the item.
Therefore, to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not put it into actual use, and is a sound file, it also means, that we need physical proof, that you have deleted any downloaded copies of our product within the first 14 days after purchase.
Complaints – overview, and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Competition and Consumer Agency’s Center for Complaints
Carl Jacobsens Road 35
2500 Valby
Denmark
Link: www.forbrug.dk
Please note: The Danish government www.forbrug.dk website currently only has a Danish website version.
If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission’s online complaint platform.
The EU platform can be found here: http://ec.europa.eu/consumers/odr
If you make a complaint here, you must provide our E-mail address: support@theonvipeband.online